ES Reporter

ITANAGAR, Sep 2: The Capital Electrical Division has filed an FIR with the Superintendent of Police, SIT (Cyber Crime) today following reports of fake message targeting consumers with intent to cheat. The Capital Electrical Division further alerted consumers of the Itanagar Capital Region not to fall prey to fraud message being sent to consumer’s cell phones for online payment of electricity bills.
Addressing media persons at the press club here on Thursday, Executive Engineer (EE), Capital Electrical Division, Joram Lali said the message being sent to the electrical consumers on disconnection of power for not clearing previous month’s bill is ‘Fake’ and the department has lodged an FIR in SIT (Cyber) today on the matter. He disclosed that the fake message has been going around for the past two weeks and clarified that the message is not being sent by the department to any consumers.
He said that some vested individual with ill intention is trying to lure the customers through the message. However, the issue has been discussed with the higher authority and is being taken very seriously in every possible way.
“The department has not yet activated the ‘Smart Metering System’ (SMS) and hence, auto or remote disconnection does not arise. This also does not apply to existing Pre-paid consumers,” he said.
He appealed to the consumers to contact the Customer care centre from 9.30 am to 4.30 pm on all working days for any consumer related issues. He also said that any consumer can reach the department through helpline number 1912 for matters related to online payment, electricity bills, power supply issues etc.
“The department is also maintaining social media accounts on Facebook, Twitter and Instagram through which one can reach out for any queries,” he added.
He informed that a dedicated helpline number for prepaid consumers 6033874608, 6033874609 and for post –paid 6033874612 and 6033874613 is in service and the public can reach out to it at any point of time.
Earlier, a fake message was going around stating, ‘Dear Consumer, Important Information, after 10.30 pm today the electricity connection of your house will be disconnected from the power office because the previous month bill is not updated to continue your connection. Please immediately contact our electricity power officer customer support. +919064762938.

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Kenter Joya Riba

(Managing Editor)
      She is a graduate in Science with post graduation in Sociology from University of Pune. She has been in the media industry for nearly a decade. Before turning to print business, she has been associated with radio and television.
Email: kenterjoyaz@easternsentinel.in / editoreasternsentinel@gmail.com
Phone: 0360-2212313

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